FAQ

Why have I lost the sound on my TV but I still have the picture?

Your Motorhome/Caravan probably has a low voltage coming into the TV. Plug the TV directly into a 230 Volt source with the cable supplied to test.

If this does not fix the issue, please call us on 0800 639 822

Why can't I access some channels? (Channels will not open)

Please click this link for the 'new channels' section of our website. If your missing channels are listed here then they have been changed by the service provider. You will require a channel update, continue to scroll through the 'new channels' page for instructions on how to update your product.

Why can't I access some channels? ('No Signal' on screen)

If you are using a manual dish change your device to channel 3 and then access the signal bar screen. Adjust your dish to gain maximum strength. Change back to the channels you could not view as they should be working now.

If this does not fix the issue, please call us on 0800 639 822

I can only view Freeview channels, why can't I view my Pay-To-View channels?

Please ensure you have your Pay-To-View card in the correct way:
RSE TV - the chip should be inserted first into the TV, with the blue side facing the screen.
SET TOP BOX - the chip should be inserted first into the device, please refer to the label on the device to ensure you have the card up the right way as each model is different.

If this does not resolve the issue for your TV, you may have been away for more than 3 weeks with your card out of its home decoder. Please click this link for instructions on how to turn on your EMMs to re-activate your card.

Why does my TV turn off when I turn on the water tap or use other appliances in my Motorhome/Caravan?

You will require a DC Filter to smooth any voltage fluctuations throughout your Motorhome/Caravan. Click this link to purchase from our website.

My Pay-To-View card has been upgraded, why won't the new card work in my TV/Set Top Box?

The new 'Lights Camera Action' card will not work in any 12Volt TV with a Diablo Cam and some Set Top Boxes.
We offer the MiniLite receiver which is compatible with this new card and a very easy install. Click this link to view the MiniLite.
If you are in the market for a brand new TV, our latest T Series TV no longer required the Diablo Cam, the Pay-To-View card simply slides into the side of the TV. Click this link to view the 19" T Series.

 

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