Frequently Asked Questions

Why have I lost the picture on some Sky channels but I still have the sound?

Sky completed some system changes during June 2018 which affected several of their channels. A software update is required to remedy these changes. Please visit our 'New Channels' page.

Why have I lost the sound on my TV but I still have the picture?

Your Motorhome/Caravan probably has a low voltage going into the TV. Plug the TV directly into a 230 Volt source with the cable supplied to test.

If this does not fix the issue, please call us on 0800 639 822 to speak to a technician

Why can't I access some channels? (Channels will not open)

Please click this link for the 'new channels' section of our website. If your missing channels are listed here then they have been changed by the service provider and you will require a channel update. Continue to scroll through the 'New Channels' page for instructions on how to update your product.

If this does not fix the issue, please call us on 0800 639 822 to speak to a technician

Why can't I access some channels? ('No Signal' on screen)

If you are using a manual dish, change your device to channel 3 and then access the signal bar screen. Adjust your dish to gain maximum strength. Change back to the channels you could not view as they should be working now.

If this does not fix the issue, please call us on 0800 639 822 to speak to a technician 

I can only view Freeview channels, why can't I view my Pay-To-View channels?

Please ensure you have your Pay-To-View card in the correct way:


RSE TV - the chip side of the card should be inserted into the TV first, with the blue side of card facing toward you and the white side of card facing toward the wall.


SET TOP BOX - the chip side of the card should be inserted into the set top box first. Please refer to the label on the set top box to ensure you have the card right way up, as each model is different.

If this does not resolve the issue for your TV/Set Top Box, you may have been away for more than 3 weeks with your card out of its home decoder. Please click this link for instructions on how to turn ON your EMMs to re-activate your card.

If this does not fix the issue, please call us on 0800 639 822 to speak to a technician

Why does my TV turn off when I turn on the water tap or use other appliances in my Motorhome/Caravan?

You could require a DC Filter to smooth any voltage fluctuations throughout your Motorhome/Caravan. Click this link to purchase from our website.

If this does not fix the issue, please call us on 0800 639 822

My Pay-To-View card has been upgraded, why won't the new card work in my TV/Set Top Box?

The new 'Lights Camera Action' card will not work in any 12V TV with a Diablo Cam and in older Set Top Boxes.
If you have an older set top box, we offer the MiniLite receiver which is compatible with this new card and very easy to install. Click this link to view the MiniLite.
If you are in the market for a brand new TV, our latest WHDTV-T Series allows you to simply slide your Pay-To-View card into the side of the TV, no longer requiring the Diablo Cam.  Click this link to view the WHDTV-T Series.

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