Payment via Credit Card
When you place your order using the Credit Card payment method, when shopping on our webpage, you are re-directed from our website to a secure payment environment where you enter your details. It will check, and authorise the card details as being correct and reserve the funds for us. The privacy of our customer's data, orders and credit cards are important to us. We will not disclose or sell our customer's data to any third party. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our Bank, using secure encryption.
Any phone orders given to our frontline staff, where a Credit card is used is securely disposed of, after the transaction is completed. The receipt of the transaction will be attached to your Invoice.
Payment via Bank Transfer
Shortly after you have placed your order, you will receive an Order Summary showing our bank details (for bank transfer), please include the reference number in your payment.
Processing & Dispatch
Your order will usually be dispatched the same day payment is received (Monday – Friday), however it may occasionally be the next working day.
We are based in New Zealand and do not send orders overseas.
The below delivery times are estimates only and may be affected by factors outside of our control
North Island (1-2 working days)
South Island (2-3 working days)
Rural deliveries can take approximately 1 – 3 extra working days than the above estimated standard deliveries.
The freight charge will be automatically calculated and displayed when you add a product to your shopping cart.
We cannot ship to PO Boxes – a physical address is required.
Your order is insured against damage and loss-in-transit providing you follow a few simple guidelines.
By signing for the parcel you are saying it has been received in good order
Do not sign for your parcel until you have thoroughly inspected it carefully and it is in good condition
If you have any concerns, if there is visible damage to the outer packaging or something is damaged, you must note it on the courier’s paperwork
If there is any damage you need to notify us within 24 hours to qualify for an insurance claim. Do not discard any of the box, shipping label, packing material or broken items. The delivery company will need to pick up the damaged goods. We are unable to send a replacement until this stage has been reached.
When a Courier leave’s a Call Card to indicate that they have attempted a delivery due to being, no answer, or no one was home.
It is up to the receiver/buyer to call the Courier Company to arrange another delivery date/time, these details are normally on this card.
Once an order has left RSE Limited, we have no control over the, delivery date/times, any delays or Call Card Left, (whether Home or Not).
All Rural deliveries and any Authorisation given to Leave are at the Receiver’s/Owner’s Own Risk, any Loss or Damage to these deliveries, are not covered by any claims against a warranty or RSE. This is due to the nature of these deliveries not being able to provide a signature, and allow being left in a safe as possible place, there is the possibility of theft, weather conditions or damage.
If your parcel has not arrived within a reasonable time (as above) please contact us and we can track it for you, or provide details of the ticket number/s and a tracking site etc.
RETURNS & CANCELLATION
The Buyer may return goods within seven (7) days of delivery, at the sole discretion of the Seller. If you are not satisfied with your purchase, please contact us on 0800 639 822 to discuss. Goods must be returned in the original packaging, condition and un-marked.
All returns are to be accompanied by a RSE Return Form: Click here for a Product Return Form . All returns are the Buyers responsibility including any return freight and costs.
Any authorised item/s returned for a refund by RSE, will be tested by a qualified technician before any payment is made. Any defects due to damage, poor handling, incorrect setup, installation or items missing, will be at the buyer’s expense to remedy or it will be rejected and returned to the buyer, also at their expense.
In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or refund you for the product as set out in the Consumer Guarantees Act 1993.