Payment via Credit Card
When you place your order using the Credit Card payment method, you are re-directed from our website to a secure payment environment where you enter your details. It will authorise the card details are correct and reserve the funds for us. The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our Bank, using secure encryption.
Payment via Bank Transfer
Shortly after you have placed your order, you will receive an Order Summary showing our bank details (for bank transfer), please include the reference number in your payment.
Processing & Dispatch
Your order will usually be dispatched the same day payment is received (Monday – Friday), however it may occasionally be the next working day.
We are based in New Zealand and do not send orders overseas.
The below delivery times are estimates only and may be affected by factors outside of our control
North Island (1-2 working days)
South Island (2-3 working days)
The freight charge will be automatically calculated and displayed when you add a product to your shopping cart.
We cannot ship to PO Boxes – a physical address is required.
Your order is insured against damage and loss-in-transit providing you follow a few simple guidelines.
By signing for the parcel you are saying it has been received in good order
Do not sign for your parcel until you have thoroughly inspected it carefully and it is in good condition
If you have any concerns, if there is visible damage to the outer packaging or something is damaged, you must note it on the courier’s paperwork
If you are unsure or do not have time to fully inspect the parcel, you should sign “Subject to Inspection”
If there is any damage you need to notify us within 24 hours to qualify for an insurance claim. Do not discard any of the box, shipping label, packing material or broken items. The delivery company will need to pick up the damaged goods. We are unable to send a replacement until this stage has been reached.
If your parcel has not arrived within a reasonable time (as above) please contact us and we will track it for you.
RETURNS & CANCELLATION
The Buyer may return goods within seven (7) days of delivery, at the sole discretion of the Seller. If you are not satisfied with your purchase, please contact us on 0800 639 822 to discuss. Goods must be returned in the original packaging, condition and un-marked.
In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or refund you for the product as set out in the Consumer Guarantees Act 1993.