RSE Limited General Warranty Terms & Conditions

  1. Nothing in this warranty limits any rights you may have under the Consumer Guarantees Act Such rights cannot be changed by the conditions in this warranty. Subject to the conditions below RSE products brought from RSE Limited from 1 February 2022 is warranted by RSE Limited to be free from defects in materials and workmanship for the period defined from the date of purchase (the “Warranty period”)

  2. Warranties for RSE Limited Products are a ‘Return to Base Warranty. RSE Limited is located in Auckland and for a warranty claim the product must be returned to our premise. The cost associated with the removal, refitting or freight of any item returned is not covered by warranty due to a large variance in installation methods and technician capabilities. 

This Warranty:

  1. Covers products purchased as NEW, manufactured for use in New Zealand.

  2. Commences from the date of purchase as listed on the customer’s invoice.

  3. Provides for the labour and replacement parts necessary to maintain your product in good operating condition as specified in this warranty, however, if repair is needed because of product failure during normal usage, RSE has the option to repair or replace the defective product or part of the product with a product or part of the product of like kind and quality, and a replacement part may be new or reconditioned of the kind and quality and may cost less than the original product purchased, and no charges or refunds will be made based on the replacement product cost difference.

  4. Applies only to the original purchaser or the first registered owner and cannot be transferred.

Product Identification:

  1. RSE reserves the right to reject claims for any services or work where the customer requesting such work or services from RSE cannot produce for verification proof of purchase as per the original purchase invoice.

  2. The warranty will be voided if any original service or serial number sticker provided to be placed on the equipment is damaged, modified or removed.

  3. In the event that a request for repair is made against a warranty where the service/serial number sticker is not attached to the product or the customer cannot produce for verification the original invoice, and serial/service number, the repairer will not carry out any repairs on the product under a warranty.

What is covered by this Warranty:

  1. The equipment is covered for faulty workmanship on parts that have failed under normal use which are contained within the product.

  2. RSE will decide if there are any defects in the material and/or workmanship.

  3. This warranty is only applicable for repairs on declared equipment carried out by RSE.

  4. Costs of attendance and testing where no external mechanical or electrical failure is identified.

  5. Where attendance is required a purchase order number must be provided, and authorised by RSE to cover cost. Where no order number is sought or provided before the attendance, it will not be covered by warranty. 

  6. Where a purchase is repaired or replaced under warranty, RSE Limited will cover the return freight costs back to the purchaser or their installer within NZ.

The Warranty Ceases if:

  1. The product ceases to carry the original manufacturer’s serial number or is sold.

  2. Manufactures or RSE installation guidelines are not followed.

  3. The product is rented or used for Commercial purposes.

  4. Damage to the product has occurred as listed below:

    1. Warranty will cease where high pressure hoses or high pressure water blasters have been applied directly to products. This can cause seal damage and let water in. 

    2. The product being inadequately serviced to manufacturers or RSE recommendations.

    3. Resulting from environmental conditions including and not limited to dirt, dust, rodents, insects, rust, corrosion, salt build up, of any part of the product including its parts; or 

    4. Resulting from excessive use “fair wear and tear”.

    5. Resulting from poor or incorrect installation including and not limited to positioning, overtightening externally fitted equipment such as cabling, LNB/antennae or due to incompatibility of connected equipment, or such like, or electrical interference. 

    6. If your appliance has been dismantled, repaired or serviced by any person other than someone authorised, and prior to any work commencing is authorised by RSE by way of a purchase order.

    7. Power surges or spikes, including and not limited to mains power and telecommunications connections, or to other unspecified sources, incorrect power current, voltage fluctuation, amperage fluctuation, where but not limited to, repair or a Specialised Factory Reset is required.

    8. Due to a dropped product; collision with another object, use of which is not designed, negligence, accident or deliberate misuse, theft, abuse, vandalism, flood, fire, earthquake or electrical storms.

    9. Where extreme variations in ambient air temperature causes condensation on the internal glass lenses cover. 

    10. Any damaged caused by batteries, these require regular checks, replacing, and batteries are not covered by this warranty, e.g. for Remotes etc.

    11. Any changes, but not limited to, Optus D1/D2 settings/Satellite frequencies, software, Apps, Android changes or upgrades, or other outside support is provide for products, registration or subscription; where these are outside of RSE control.

For Clarity:

  1. Any unauthorised access to the internal hardware of the product will void this warranty.

  2. Replacement items are “like for like” and is not “new for old” and does not indicate in any way that a faulty product will be replaced with a new part or unit.

  3. This warranty does not cover the costs of transportation or travel expenses to and from your home.

  4. RSE accepts no liability for items that are lost, damaged or stolen as a result of freight, transport or storage.  If you are required to transport the item to RSE you must ensure that it is securely packed and insured.

  5. Any repair performed on a product under the warranty where no fault can be found, or the items is deemed by RSE to be not faulty under this warranty, or the repair or fault is not covered under the warranty, a No Fault Found fee is payable by the warranty holder, pricing would depend on, time spent investigation reported issue, and product type. Where you could be looking at a Minimum of $100+ GST.

  6. Any repairs or services required that are outside the terms and conditions of the warranty can be carried out at the request of the customer or due to site attendance where fault is not covered under warranty, where payment is made by the customer or their installer/attendance, an estimated quote can be provided.

  7. Back to Base: means it is the responsibility of the buyer and any cost/s involved in the return freight, uninstall and refitting of. Under the warranty RSE Limited will pay for any warranty repair, (RSE Labour, Parts and or replacement) and the freight returning to either the buyer or their Agent.
  8. Any authorised item/s being returned to RSE for a refund, will be tested by a qualified technician before any payment is made. Any defects due to damage, poor handling, items missing, incorrect setup, installation or anything else that causes the warranty to cease, will be the buyer’s responsibility to remedy, or it will be rejected and returned to the buyer at their expense. As per the Terms and Conditions under T&C for Payment, Delivery & Returns.

Note: 

Please note individual product warranties may go into a little more depth, but are also written in conjunction with these General Terms and Conditions and within the guidelines of the Consumer Guarantees Act 1993.

For individual Warranties, Terms and Conditions please see under the respective item on our shopping pages, https://www.rse.co.nz/  or with your purchase.

If no individual Warranty Terms and Conditions, then this General Warranty, Terms and Conditions will cover any warrantied products.

 

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