This page is designed to provide suggestions on questions that you may have regarding your current, or past product. Some of the listings below are no longer sold by RSE Limited.
Please check our website for current RSE products, or call/email our Team to check on the availability of parts and service, also any bookings for repairs, service, or other help.
TV/SAT RECEIVER GENERAL ENQUIRES:
My TV will not listen to me. What are some things I could try first?
Is the TV plugged in? Is it switched on at the power point? When was the last time you changed the batteries in your remote? Are the batteries in the right way? Use your glasses! Do not be surprised that it sometimes can be that simple…
Things are just not going smoothly with my technology.
Sometimes just giving it all a bit of a breather and a reset works. Don’t know why. It just does.
With your TV or Minilite simply disconnect from the power source by unplugging the black cord that plugs into the DC port of your TV. Give it a few minutes, then plug back in and give it a go.
If you want to reset the Hako Smart box, opposite the small LED light there is another small hole, you can use the end of a paperclip and insert it into the hole – you should hear a click noise, this means the box has been reset.
Why is my TV turning off when I use other appliances in my motorhome/caravan?
You may be experiencing voltage fluctuations throughout your motorhome/caravan. TVs do not like fluctuations/spikes and you will need to smooth them out. RSE recommend purchasing a DC filter, either hardwired or the 12V Cig plug option.
Why have I lost sound on my TV but still have the picture?
Audio is the first thing to go when you have low voltage going into the TV. Plug your TV directly into a 230 Volt source with the cable supplied to test.
The screen is blue and there is a “No Signal” notification
If you are on the Satellite input then the issue is probably relating to the dish itself. Check connection on the TV and the main connections on the dish are tight.
If you watch Freeview or SKY channels through a satellite receiver (Minilite) check that you are on the correct input (HDMI) and that the unit itself hasn’t been turned off. If you are still experiencing this problem, disconnect the satellite receiver from power and reconnect to test. If the problem persists it may be the dish itself causing the problem.
Call us on 09 264 0221 to book a service or repair.
I’ve just received my new RSE Smart TV VA, there is a B7 symbol on the screen
If you’ve unpackaged your new Smart TV VA and notice a B7 symbol on the screen as your setting up, this is on the screen protector, you’ll be able to peel off the plastic film to remove this. You are not the first to ask this question!
Why is my Smart TV or my Hako Smart box slow to load or it is freezing?
If you haven’t used your technology in over a month, you most likely have apps that are pending updates. You need to be connected to the internet and then try to check for updates
Why can’t I connect to the campsite Wi-Fi?
You may get a notification after entering the password saying “Connected but can’t connect to internet”. You will need to download an internet browser, for example Google Chrome. When you open the app and open a webpage to any website you will be re-directed to the campsite router where you can enter the password and connect to internet.
Why can’t I connect my hotspot to my Smart TV?
Why can’t I connect my hotspot to my Smart TV? You must make sure that all the correct settings on your phone are turned ON to enable hotspot data sharing. Settings are different on different models of phones. If everything is on, you’ve entered your password for your hotspot into the TV and it’s still not connecting you should contact your service provider. Check that you have the correct plan for data sharing.
If you are still having trouble connecting, try turning off all of your other connected things – like the sound bar, other appliances. This can help the hotspot conversation between your phone and TV.
I keep on putting my correct hotspot password into my mobile phone and it still doesn’t work?
What does it mean Chromecast built-in?
Chromecast built-in (Google Cast) lets you watch your favorite entertainment and apps from your mobile device or computer on your Android TV or Google TV. When you cast to the TV, it doesn't disconnect the internet connection or mirror content.
What does Chromecast do?
Chromecast is built into our Smart TV VA’s and our HAKO Smart Box. Chromecast enables you to stream a show from an app on your phone e.g. Netflix directly to the TV instead of logging in on the downloadable app from Google play on the TV itself.
It effectively turns your smart phone or tablet into a remote control for the TV.
How do I troubleshoot my built-in Chromecast?
Why is my casting not working?
Why do I have so many remotes?
Where does Bluetooth feature in all of this?
Why aren’t my SKY (pay to view) channels working?
In RSE Satellite Receivers the chip side of the card should be inserted into the unit first. Please refer to the label to ensure you have the card the right way up as each model is different.
If you have been away for a period of more than 3 weeks with your card out of its home decoder, please click the link for instructions on how to re-activate your card.
What SKY Card can I use?
Our current MiniLite HD plus Satellite receiver is compatible with this new blue ‘lights, camera, action’ card as well as the ‘MY SKY’ card. Gold and dark blue style cards DO NOT WORK.
I can’t download SKY SPORT on my Smart TV VA
Why am I missing channels and why are certain ones no longer working?
Don’t forget that Freeview channels are different from Freeview Satellite channels.
I’m looking for a software update and it is not on the RSE website. Why?
Why are certain apps no longer compatible on my Smart TV?
The Hako Smart Box and most recent model Smart TV, the Smart TV VA are capable of receiving online updates.
To navigate these webpages a bit easier you could also attach a wireless mouse or keyboard by putting the dongle in the android USB port on the side of the TV. Otherwise the smart remote will work fine.
For instructions with picture demonstrations please email email@example.com
I’m unable to access the “dish set-up” settings in the menu on my RSE WHDTV TV.
I cannot turn subtitles off on my RSE WHDTV-T:
A hotspot is not a modem. Do not get confused.
What is a channel update and how does it work?
Channels keep changing by the providers and when we spot one, we pull all the information together so that it is easy to update your channels. We create a file that will automatically upload all the correct channels in the right order. We give you the software free. All you need to do, is to put the file on a USB stick and follow the step by step instructions to update. To get the file on a USB stick it has to be downloaded from our website directly, or we can email it to you, or, at a small charge we can courier you a USB stick with it already loaded. What is key, is that the software file is the only file on the USB.
You cannot open the software file on your computer as it is expressly designed for your TV to read. Simply drag or save the file to the USB drive without trying to open or alter the file in any way
I pressed a button on my remote and I’ve lost all my channels!
You’ve most likely pressed the “auto tune” button and this will wipe all channels from your channel list. To get them back you just need to do a channel update with the free software upload file. You can find software file under the Update page – you just need the model and size your of TV. A hint: To find you model look on the frame and it will tell you.
My Smart Remote for the Smart TV VA won’t work
First step, when was the last time you changed the batteries, and are they in the right way? Then, if your TV still isn’t responding to your Smart Remote, make sure you are pointing it at the sensor. It may be that the remote has accidently un-paired.
What is OPTUS D1?
We get calls from about our RSE TVs not working, and often it can be the LNB setting of their dish or dome. To be helpful we’ve put together a list of what we think the LNB frequency could be, and a contact number that we’ve found online. Call them and they can help you with the quality of your signal.
LNB FREQUENCIES FOR OTHER DISHES/DOMES:
With my Mini-Lite some SKY channels are coming up “SCRAMBLED”
Using my Mini-Lite I can’t watch my channels, “NO SIGNAL” appears on the screen
First thing to check is that you are on the HDMI input, can you open the menu? Or see your channel list? If not, the Mini-Lite is probably just turned off, point your remote at the unit and press the on button, you should be able to see it load to 100 and a channel should start playing.
You can also check your signal quality and strength by pressing the “Info” button 3 times on your remote. If there is no signal or very little signal it may be your dish causing the problem.
Otherwise, it may just be a case of changing your LNB settings, the Mini-Lite is set to a LNB Frequency of 10750 which is standard. Other dishes or domes may have a different frequency, we may have an idea of what you need to set your LNB frequency to, call us on 09 264 0221 or get in touch with the installer of your dish/dome.
What should I do to look after my Satellite Dish?
Satellite dishes, like all other forms of electronics are designed to be used on a semi-regular basis. If you haven’t used your dish for a month or over, you may notice issues due to parts/gears becoming stiff or beginning to seize. Think of it like your car – you need to run your car every now and again, get serviced to get optimum use out of it so to prevent parts from seizing and the battery dying.
Satellite dishes by the nature of where they are on a vehicle (positioned on the top, exposed to all the elements) have a hard life and, they are often forgotten about as they are ‘out of sight, out of mind’.
The best thing for an Automatic Satellite dish is that it is used regularly and gets an annual service. During the Covid period many dishes were not used and this created problems for their users.
The dish won’t lock on to a signal
Or it could be to a connection issue, the cable between the LNB and the base of the dish may need to be checked or replaced. Make sure all the connections are tight. If the dish is spinning, or locking on in the wrong direction call us on 09 264 0221 to book a service or repair.
I am getting signal drop out or screen pixilation.
What LNB frequency do I need?
On your RSE remote, push the signal button that is near the top right (below the mute). You can then scroll through and check you have the right LNB setting for the dish you have. With older RSE remotes, push the menu button, go to settings and then dish set up.
When you update with our software, the LNB frequency will automatically reset to this. If you still have no signal after the update, and you’ve checked all the connections, it’s probably a case of having to change the frequency. Talk to your installer or retail agent on what the LNB frequency should be, or can contact us via email or phone with you’re the model of your dish/dome and we may be able to tell you what it needs to be changed to.
I am trying to get my satellite dish to work. It goes up and then straight back town again to park position.
SOUTHERN CROSS 52
My dish says “Loading Please Wait” / “Opening” / “Closing” on the display panel
My dish says “EL Overload” / “AZ Overload” on the display panel
SOUTHERN CROSS 45
This satellite is an older generation satellite system, sold by the previous company. The SC45 satellite, and parts are no longer available.
Code “Check Limit Key please wait” on display panel
My dish is locking on in the opposite direction
My dish will go up but only rotates 45 degrees
My dish is laying completely back
SOUTHERN CROSS MARINE DOME 45
Error Code and Solutions
SAMY60, SAMY and SAMYSOLAR
The dish is having issues after updating via the app
The arm of the dish is stuck to the reflector as it goes up
The dish won’t go up or down
My SamYSolar is not facing the right way
SC33 MARINE DOME
Signal Upload Strength
In July the signal was measured in Christchurch and the signal strength was 5DB down from the normal level, which results in a 25 fold decrease in the ability to receive signal.
On the 8th of August we had the signal strength re-measured. The signal coming into New Zealand is back to full strength.
Change in Atmospheric conditions
For New Zealand to receive a good picture we need our signal strength to be at least 60% or closer to 65%.
We cannot control the signal upload strength or predict the unusual changes in weather. What we can do, is to provide information on what transponder frequency is working best at the time. Right now the 12456 or 12483 and going to channel 3 in order to test for the best possible signal. We will keep on updating as a better transponder frequency is found. Email for the latest frequency Reception@rse.co.nz
WIRELESS CAMERA SYSTEMS:
Can I interchange components between the older RSE Wireless Camera system and the newly released RSE Wireless Camera System?
During Covid, 2020/2021 Finscan Australia ceased operations and no longer exists. As a result of this, all RSE supporting parts for the FINSCAN products were
depleted in March 2023 while supporting Finscan owners.
USING THE GRUNDIG APPLE CAR PLAY:
1) Turn the screen on the Grundig and select “Apple car play”
2) Ensure on your phone in the settings your Bluetooth is turned on
3) Turning on the Bluetooth will prompt your phone to search for nearby Bluetooth devices
4) Once the Grundig has appeared on your Bluetooth connections on your phone, press connect and pair
5) Once your phone is connected to the unit your apps should display on the screen including maps for easy navigation
If the screen times out and goes to the display screen press the home button to wake it up